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Shipping+Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us through your account or at theinitialdesign@gmail.com for return instructions. All sales of jewelry, seasonal, discounted, and personalized items are final.

Personalized items cannot be returned. However, we do guarantee the quality of our workmanship and of our items, so if a mistake was made, we will correct it to the best of our ability.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We ship anywhere in the United States for one flat rate of $9.99 per order.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.